Staff Portal

Student Affairs IT

Student Affairs IT (SAIT) provides technology solutions and support for the 17 departments in Student Affairs to facilitate Fostering Student Learning and Success. We collaborate with our fellow Student Affairs professionals to evolve their strategic technology use and application as a shared responsibility to provide effective and efficient services to our students. SAIT partners with ITS and other groups across campus and the community, to keep up with emerging trends and best practices.

Contacting SAIT

Website and Custom Application Support & Services

Visit help.unc.edu to submit a ticket or to view documentation and FAQs for most common services. Each department also has dedicated staff for managing Access Requests. Although application and website collaboration is managed through ourĀ Project and Task Management system, any technology related issue can be reported through the ITS Service Desk.

Student Affairs staff should submit a Help Request via help.unc.edu to request new projects. In the ticket say "Please forward to Student Affairs IT."  The Student Affairs Leadership Team (SALT) acts as an advisory board for all project requests when resources are limited.  SALT evaluates requests and recommends priorities to SAIT.

Help Requests

IT support requests should begin with the ITS Service Desk.  If they are unable to resolve your issue they will send it to SAIT.

Project and Task Management

Custom applications and website support require ongoing collaboration between SAIT and designated departmental staff. To collaborate with staff, SAIT uses a project and task management tool called Redmine.

Instructions for Creating Task Requests

  1. Visit saitprojects.unc.edu
  2. Click on Projects and select a project.
  3. Click New Issue
  4. Enter a Title
  5. Enter a Description including relevant URLs (links)
  6. Attach files as needed
  7. Assign the task to someone in the 'Assigned to' select list
  8. You can configure the account settings to receive emails for selected project updates
  9. Tasks can be assigned between people for feedback
  10. When a task is completed, change the Status to Completed or Resolved
  11. Visit links in the top menu for My page or Stuff To Do to see tasks assigned to you

Purchasing

Information about purchasing software or equipment.

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Student Affairs IT Staff

A list of Student Affairs IT staff and their roles.

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Student Affairs Websites

The following is a list of websites that are currently maintained and supported by Student Affairs IT: Accessibility Resources and Services Baity Hill (housing) Campus Health Careers Carolina Union Counseling and Psychological Services Dean of Students FallFest Housing LGBTQ Center New Students and Family Programs Off Campus Student Life Reserve Carolina Student Affairs Student Affairs […]

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Training

Resources regarding training and compliance programs.

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Website Training Materials

Learn how to publish content in Wordpress for Student Affairs Websites.

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Working Remotely

Information and resources for working remotely.

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