Student Affairs IT (SAIT) provides technology solutions and support for all Student Affairs departments to support our goal of Fostering Student Learning and Success. We collaborate with our fellow Student Affairs professionals to evolve their strategic technology use and application as a shared responsibility to provide effective and efficient services to our students. SAIT partners with ITS and other groups across campus and the community, to keep up with emerging trends and best practices.
Onboarding New Hires in Student Affairs
1 week Prior to Start: Supervisors should submit an Onboarding Setup request for all new hires at least one week before the new hire start date by using the appropriate RASR form (IT > Access and Equipment > IT Onboarding and Setup Request).
First Day: The new hire should first visit the IT Getting Started Guide for Employees to setup their Onyen and other related apps. Then, if necessary, we can setup an appointment with a SAIT employee for further orientation.
Website and Custom Application Support & Services
Visit help.unc.edu to submit a ticket or to view documentation and FAQs for most common services. Each department also has dedicated staff for managing Access Requests. Although application and website collaboration are managed through our Project and Task Management system, any technology related issue can be reported through the ITS Service Desk.
Student Affairs staff should submit a Help Request via help.unc.edu to request new projects. In the request, say "Please forward to Student Affairs IT." The Student Affairs Leadership Team (SALT) acts as an advisory board for all project requests when resources are limited. SALT evaluates requests and recommends priorities to SAIT.
General Support and Troubleshooting Requests
IT support requests should begin with the ITS Service Desk. If they are unable to resolve your issue, they will send it your request to SAIT.
Project and Task Management
Custom applications and website support require ongoing collaboration between SAIT and designated departmental staff. Access to our project and task management site is limited to a few customers per department to minimize license costs. Logins are based on the format [email protected].