Jordin Lewis-Martinez | Administrative Assistant | Student Conduct
1.5 years at Carolina
Describe your role as Administrative Assistant.
On a daily basis, I handle most of the administrative duties in the office. This includes answering our office phone and email, opening and assigning conduct cases to my coworkers, helping both Honor System and accused students with questions, scheduling meetings, and fulfilling disciplinary history requests, just to name the most common. However, there are some days where I am researching best practices for our office, analyzing data, or creating fun infographics. Like all administrative assistants, we can do it all!
How is your work now different from a traditional academic year?
The most difficult part for me has been the lack of in-person student interaction. Our office typically had both accused students and Honor System students regularly stopping by to ask question or talk to a staff member. Particularly for accused students, it was easier for me to alleviate their concerns, stresses, and worries in person than via phone or Zoom but I am learning!
What has been the biggest challenge with the switch to remote learning?
Effectively communicating to students, faculty, and staff about the Honor Code and how it applies to remote learning. There is a lot of nuances with remote learning that need to be considered.
How are you maintaining a sense of community among those you serve?
It's not easy. I am trying to make our office as accessible as it was on campus. This includes having meetings with students and campus partners, hosting virtual drop-in office hours, and following up with students via email after I talk with them. I want our students and our campus partners to know we are here to help them.
What do you like most about your work?
I really like when I can help an accused student who comes into our office or calls me totally panicked and they leave with some relief about their situation. There's so much misinformation about our office policies, procedures, and processes floating around and it warms my heart when I can help a student seek the correct resources or get the information they need.
What is one thing you hope will stay the same once things return to normal?
I hope our office stays "near-paperless". One of my goals before the pandemic was to make our office more environmentally friendly and our office was forced to adapt to the situation of working remotely and not sharing physical files anymore.
Is there anything else you'd like to share?
I am very thankful to Aisha, Amy, and our SAIT team for making the transition to remote working so flawless. I am excited to return to the office hopefully soon and be able to see my colleagues and our students again!